Select Page

Support

WordPress Website Support

PRONETS Help Desk (MSP Clients)

Support Articles

Mail Retention Changes Coming June 8th, 2021

A change is coming that will affect how long emails are kept in your organization's email trash and spam folders.Starting June 8th, 2021: Email in your spam folder that is older than 14 days, and email in your trash folder that is older than 30 days will be deleted...

About Managed WordPress Hosting

The below policies apply to WordPress websites that we host but did not develop. Your hosting includes: A powerful server with dedicated resources for the site.15 minutes of support per month: We will provide guidance and recommendations for any questions you have...

Cleaning Up Your Email

If you’re receiving notifications that you’re near your email storage quota. See below for some tips on cleaning up. First you’ll want to login to the webmail interface. To empty your Trash folder in the webmail interface: 1. Right-click the Trash folder and click...

New Hosted Email Restrictions 2020

New email restrictions have been put in place to protect the integrity and performance of our hosted email system. These include measures to block spoofed / unauthenticated emails, and revised sending & receiving limits. Spoofed Email Prevention To limit the...

Exchange Email Settings

For step-by-step instructions on setting up your Hosted Exchange mailbox on a device, login here: https://emailhelp.rackspace.com/ This article will assist you with setting up your email client with your Hosted Exchange mailbox. You will need your server settings,...

Email Settings

This article gives a general overview of our server settings for devices that may require them (printers, copiers, scanners) as well as provide general guidance. NOTE: If you need help setting up a computer (such as Outlook) or mobile device, go to...

Resetting Your Email Password

If you've forgotten your password, please call 276-236-8226. Changing an Email Account Password Login into the webmail interface at: http://mail.pronetsweb.com/Click the settings icon in the top right (looks like three vertical lines, see below)In the dropdown click...

Managing Your Spam Filter

Go to http://mail.pronetsweb.com/Login with your email accountCheck the “Spam” folder for any messages that have been flaggedIf you see any legitimate non-spam messages in this folder, right click the message and click “Not Spam.”