This article gives a general overview of our server settings for devices that may require them (printers, copiers, scanners) as well as provide general guidance.
NOTE: If you need help setting up a computer (such as Outlook) or mobile device, go to https://emailhelp.rackspace.com/ where we have device specific instructions. These settings will not make sense unless you specifically know you need them. If you have any issues, or the device you need is not listed, please contact us at 276-236-8226.
If the device you’re trying to setup is requesting an incoming or IMAP server, you should use the settings below. We strongly recommend using IMAP (SSL) whenever possible.
|POP Server (SSL)||secure.emailsrvr.com||995|
|IMAP Server (SSL)||secure.emailsrvr.com||993|
If the device you’re trying to setup is requesting an outgoing or SMTP server, you should use the settings below. We strongly recommend using SMTP (SSL) whenever possible.
Please note: Our SMTP servers require authentication. Which means you need to enter username and password to send through our network. We do not allow unauthenticated open relays to send through our servers. If your device does not support SMTP Authentication, you will not be able to use our settings. Please consult with the device manufacturer on whether your device supports SMTP authentication.
|SMTP Server (SSL)||secure.emailsrvr.com||465|
|SMTP Server (Non-SSL)||smtp.emailsrvr.com||25, 587, 8025, 2525|
*For non-SSL SMTP, you can use any of the ports listed. Some networks block port 25, which is why we provide the alternate ports.