What should I do if I cannot log into SquirrelMail?
The most common reason people fail to log into SquirrelMail is that they type the username in incorrectly. Most users only type in the first part of their email address. This is incorrect. When typing in your username in SquirrelMail make sure you are typing in the
full email address for the username (ex.
emailaddress@domainname.com)
Another common mistake is that people misspell their password. Double check to make sure your password is typed in correctly. If you have to, type in the password somewhere you can see the password and then copy and paste it into the password field.
Clearing your browsing history may also help when you cannot log into SquirrelMail. Sometimes bad/old passwords are cached in your browser causing the browser to recognize those passwords instead of the password you are currently typing in. To clear your browsing history, go to
Tools > Internet Options in your browser and click
Delete… under
Browsing History. Here you can choose to delete your temporary internet files, cookies, history, form data, and/or passwords. We suggest using the
Delete all option unless you have a reason not to. After clearing your browsing history, try logging into
sqmail.pronetsinc.com in a new browser window.
If none of these options solve your problem, then you may be using the wrong password. If this is the case, call us to request that your password be reset.
Why can’t I send/receive email in SquirrelMail?
There are a variety of reasons why someone cannot send/receive mail. The most common ones are so simple that many people fail to realize them. Two of these are spam filtering and large email attachments
Sometimes email will be mistakenly caught in your spam filter with no explanation. You can check your DSpam filter by going to spam.pronetsinc.com and logging in with your email address and password. It is very important to keep your spam filter trained to avoid getting unnecessary spam, as well as, making sure “good” mail is not getting caught by the filter. It is also important to clean your spam filter’s quarantine every so often. The spam filter works more efficiently when the quarantine is cleaned regularly
Email attachments are also a common problem. If the email you are sending/receiving has a large file attachment (greater than 2 or 3Mb), it may not be deliverable. If you have to send a lot of files or large files, we suggest compressing them before attaching them to keep their size down. There are many compression utilities out there for you to use. A good open source compression utility can be found at www.7-zip.org
Why Can’t I Send/Receive Mail in Outlook Express/Outlook/WindowsMail?
The same problems plague mail checked with a mail program as ones that are checked with SquirrelMail.So first start out by checking to make sure your mail has not been filtered out by your spam filter and that there aren’t any large attachments in the email that would prevent delivery.
If spam and file attachments are not the problems, try logging into SquirrelMail to see if you can send/receive mail regularly from there. If you can send/receive in SquirelMail then your problem is more than likely that you have an error in your mail program settings.
Step-by-step instructions to set up your email account in some of the more common mail programs are provided below:
If none of these solutions fix your problem, call for technical support.